Description

Client satisfaction and retention are at the heart of your role and objectives. You will join a dynamic, talented team of individuals who are passionate about, and ultimately responsible for, the successful adoption of ISAAC’s solution by our customers. Reporting to the Customer Experience Vice-President, your main function will be to accompany clients during the deployment, use, and integration of new products as well as the renewal of their contracts.

Your responsibilities

  • Maintaining an annual plan for client successes, with clear and well-defined stages

  • Elaborating execution plans to implement the ISAAC solution with clients

  • Partnering and collaborating with internal teams on projects and client-related matters

  • Responding to clients’ demands, evaluating new needs and accompanying them to reach their objectives more effectively

  • Evaluating clients’ continuous training needs and recommending options for delivering these services

  • Driving product knowledge, increasing adoption and identifying upsell/cross-sell opportunities with customers

  • Managing the smooth increment of the intervention process to solve major problems effectively

  • Working proactively on process rationalization while encouraging collaboration between in-house teams and other parties

Your background

  • University diploma in information technologies, computer engineering or any other pertinent fields

  • At least three (3) years of experience as a client account manager and/or managing implantation and deployment of software/hardware solutions

  • Strong communication skills, ability to establish solid relationships with clients, motivation towards reaching goals and results in a client-oriented perspective

  • Leadership, excellent organizational skills, problem-solving abilities, multi-tasking and adaptation to change

  • In-depth knowledge and mastery of computer solutions and software

  • Perfectly bilingual (English and French), both oral and written

  • Readiness to travel throughout Canada and the U.S. (between 10% and 25% of the time)

Benefits

Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities

  • a stimulating work environment focused on innovation

  • enthusiastic and collaborative teams

  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etc

  • various social activities and free snacks every day

Apply online

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